Last Updated: May 26, 2025
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the routecard.shop website, mobile application, or transport card services (collectively, the "Service") operated by RouteCard ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
RouteCard is a universal card for public transport that can be used across various transport networks in the United Arab Emirates. By purchasing and using a RouteCard, you agree to the following:
The physical RouteCard remains the property of RouteCard. However, the stored value on the card belongs to the cardholder.
You may register your RouteCard to protect your balance in case of loss or theft. Unregistered cards cannot have their balance protected or transferred.
You agree to use your RouteCard in accordance with all applicable rules and regulations of the transport networks where it is accepted. Misuse of the card may result in confiscation, suspension of service, or legal action.
You are responsible for maintaining a sufficient balance on your RouteCard for your journeys. If your card has insufficient funds, you may be subject to penalties imposed by the transport operator.
The initial purchase price of a RouteCard is non-refundable.
You may add value to your RouteCard through our website, mobile application, or authorized recharge points. All payments are processed securely through our payment processors.
Refunds of unused balance are subject to our Refund Policy. Administrative fees may apply to refund requests.
RouteCards have an expiration date printed on them. You may transfer the balance from an expired card to a new card, subject to an administrative fee.
If your RouteCard is lost or stolen, you should report it immediately through our website, mobile application, or customer service. For registered cards, we can block the lost card and transfer the balance to a replacement card, subject to an administrative fee.
We are not responsible for any unauthorized use of your card before it is reported as lost or stolen.
The Service and its original content, features, and functionality are and will remain the exclusive property of RouteCard and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Arab Emirates and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of RouteCard.
Our Service may contain links to third-party web sites or services that are not owned or controlled by RouteCard.
RouteCard has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that RouteCard shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
In no event shall RouteCard, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
RouteCard, its subsidiaries, affiliates, and its licensors do not warrant that:
These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us: